Grey curving building with students walking in front and small patch of grass. Clear blue sky.

Queen Mary University of London

51.524036694481, -0.040502067597958



Mile End Road
E1 4NS

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Type of support available

  • Accessible learning space
  • Adapted accomodation
  • Campus tours
  • Specialist knowledge within disability service
  • Support available from academic staff
  • Specialist groups or disabled students network

Advice and Support

Funding for an SpLD assessment

Can a student be referred for a Specific Learning Differences (SpLD) support with a Specialist teacher through the University?

Yes. If students have no evidence of an SpLD then they are required to complete a screening questionnaire.  This is reviewed and the student is:

  1. Referred to a diagnostician, where the screening is positive
  2. Advised to seek support from other QMUL Services (e.g. Learning Development).

If evidence is available but does not meet current requirements, then students are referred directly to a diagnostician. Currently, assessments are taking place remotely, following Government Guidance on social distancing.

Disability Adviser available

Are there specialist staff available to talk to within the service?  Is there a disability officer or a disability adviser for students to talk to?

We have a range of specialist Disability Advisers who work within specific areas, including:

  1. Physical/Sensory disabilities
  2. Long-term medical conditions
  3. Specific Learning Differences
  4. Mental Health Conditions
  5. Autistic Spectrum Conditions

Students are allocated an Adviser based upon these specialisms to ensure that the best possible support is offered to each student.

Support from academic staff

Is advice and support available from academic staff within the faculties of the University? How do students access this advice and support?

Every School and Institute has a dedicated Student Support Contact/Officer/Manager who offers advice on matters students feel may be impeding their ability to study.

Students are also allocated a personal tutor who provides pastoral care. Students are encouraged to contact these staff directly as required, doing so via email, phone or face-to-face. In addition to this, the Disability and Dyslexia Service works closely with Schools to ensure that appropriate referrals are made by all academic staff.

Staff continuity and understanding individual needs

Are the specialist disability staff in the team able to offer a personalised, bespoke response to a student’s needs? Where possible, is continuity provided for the student in meeting the same Disability Adviser and/or mentor so the student can get to know them over time?

Upon contacting the Disability and Dyslexia Service, students are allocated an adviser (or advisers, as appropriate) who is best positioned to establish and implement relevant support, e.g. a mental health adviser, disability adviser, SpLD adviser. Where possible continuity is provided by ensuring students who have previously accessed support are seen by the same adviser, which encourages the development of a successful working relationship. Students may be offered appointments with other advisers due to leave/sickness and/or new diagnoses.

One to one mentoring support

Are there any additional services available such as mentoring, counselling services or a buddy scheme to help a new student to settle in if needed?

Specialist (mental health) Mentoring is available and funded by the DSA or a research council for Home students. Specialist mentoring is also available to international students, funded directly by the institution. QMUL also has an advice and counselling service that all students are able to access for counselling support and/or welfare advice.

One to one / group study skills

Does the institution provide support with arranging One to one/Group study skills sessions?

QMUL employ in-house Study Skills tutors to support students with SpLD. Funding for home students is via a student’s DSA. International students are funded directly by the institution. Support takes place on campus in dedicated rooms and can be booked via the DDS Front Line Team, once the appropriate funding path has been identified.

Group study skills sessions are available to all students via the Learning Development team within Library Services.

Social and Peer Support

Specialist support groups

Are there specialist support groups or a disabled students network available at the University?

In addition to the specialist 1:1 study skills sessions for students with SpLDs, and Specialist Mentoring we also operate a number of weekly drop-ins for students who have specific disabilities, such as ASC or mental health conditions.  We can also help facilitate the creation of bespoke groups at the request of an individual student. 

Clubs and societies

Are there opportunities provided by the institution’s Students Union, Student Support service or Wellbeing service to take part in inclusive and accessible clubs and societies?

QMULs Strategic aim is to become “The most inclusive university of its kind, anywhere”. As such, QMUL Students’ Union (QMSU) offers a range of clubs and societies, which target a number of different interest groups and a diverse student body.  QMSU’s disabled student’s representative works with students and staff to ensure these are inclusive and accessible.


Adapted accommodation in halls

Is adapted accommodation and specialist equipment available in halls of residence?

QMUL has a range of adapted accommodation, which is suitable for disabled students.  This includes adaptations for wheelchair users, those with other mobility impairments, visual impairments and students who have significant hearing impairments.  When a disabled student applies for a room on-campus we have a process which ensures a bespoke assessment of needs is carried out, and appropriate recommendations are made.

Assistive Technology

Does the institution offer a standard level of assistive technology to disabled students?

QMUL has site licenses for software packages such as ClaroRead and Mindview, which are available on all QMUL machines.  Height adjustable desks can also be found in most PC labs.  Additionally, QMUL has assistive technology rooms which include specialist equipment (e.g. CCTV enlargers) and additional software such as JAWS and Zoomtext.  This software can be deployed elsewhere by request.  We also have a loan equipment scheme which enables students to loan laptops with assistive technology (subject to availability).

COVID-19 support

How has your Disability Support offer changed in light of the Coronavirus pandemic? Are in person appointments currently suspended? If prospective applicants would like to register with the Disability Service, how do they go about doing this currently?

In response to COVID-19 we are offering all students wishing to access support remote appointments online (through Zoom/Teams, etc.) or via phone. Prospective applicants are able to contact us by email or our online contact form.  Appointments are also offered to them remotely. This is being regularly reviewed in line with government guidelines, and we are looking to resume face-to-face appointments as soon as it is safe to do so. QMUL’s main priority is the safety of staff and students.